Sales Policy for CameraLevo

Effective Date: January 14, 2025

At CameraLevo, we are dedicated to providing our customers with high-quality products and exceptional customer service. Our Sales Policy outlines the terms and conditions that govern the sale of products through our website, www.cameralevo.com. Please take a moment to review this policy before making a purchase.

1. Product Availability

All products listed on our website are subject to availability. We strive to keep our inventory accurate and up to date, but in some cases, items may become out of stock. If a product you’ve ordered is unavailable, we will notify you as soon as possible and offer you the option to cancel or exchange your order.

2. Pricing

  • Pricing Information: All prices listed on our website are in U.S. dollars and are subject to change without notice. We reserve the right to correct pricing errors and to change prices at any time.
  • Sales Tax: Applicable sales tax will be charged on all orders based on the shipping address and in accordance with state and local tax laws. The total amount of sales tax will be displayed during checkout.
  • Discounts and Promotions: Periodically, we may offer discounts or promotional pricing. These discounts are subject to the terms specified in the promotion, and we reserve the right to modify or discontinue promotions at any time.

3. Ordering and Payment

  • Placing an Order: To place an order, simply browse our website, select the products you wish to purchase, and follow the checkout process. You will be required to provide personal information, including your name, shipping address, and payment details.
  • Accepted Payment Methods: We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.
  • Order Confirmation: After completing your purchase, you will receive an order confirmation via email. This email will include a summary of your order, including the products, quantities, and total price. Please check this information carefully and contact us if there are any discrepancies.
  • Payment Authorization: Payment will be processed when your order is placed. If your payment is declined, your order will not be processed, and you will be notified to provide an alternative payment method.

4. Order Processing and Shipping

  • Order Processing: Once your payment is successfully authorized, we will begin processing your order. Please allow up to 2 business days for order processing.
  • Shipping Methods: We offer several shipping options, including standard and expedited shipping. Shipping times will vary depending on the delivery method you select and the destination. Estimated delivery times will be provided during checkout.
  • Shipping Fees: Shipping fees are calculated based on the size, weight, and destination of the items in your order. Any applicable shipping fees will be displayed at checkout.
  • Order Tracking: Once your order has shipped, we will send you a tracking number via email so you can monitor the status of your delivery.

5. International Orders

Currently, we only accept orders within the United States. We do not ship to international addresses at this time. If you are an international customer, please check back for updates, as we may offer international shipping in the future.

6. Cancellation and Modifications

  • Order Cancellation: Once an order is placed and payment is processed, we begin preparing it for shipment. If you wish to cancel your order, please contact us as soon as possible. We can only cancel orders that have not been shipped. If your order has already been shipped, you will need to follow our returns policy.
  • Order Modifications: If you need to modify your order, please contact us immediately. Once an order has been processed or shipped, changes may not be possible. In such cases, you may need to return the item according to our return policy.

7. Returns and Refunds

We want you to be completely satisfied with your purchase. If you are not satisfied with the products you received, please review our Refund and Returns Policy for instructions on how to return items, request a refund, or exchange products.

  • Returns: Items must be returned in their original condition within 30 days of purchase for a full refund or exchange.
  • Refunds: Refunds will be issued to the original payment method once we receive and inspect the returned item. Please refer to our Refund and Returns Policy for more details.

8. Warranty and Support

We offer a limited warranty on certain products sold on our website. Please refer to the product details page for specific warranty information for the items you purchase. In case of defects or issues covered under warranty, you can contact us for support and assistance with your product.

9. Customer Responsibilities

  • Accuracy of Information: You are responsible for providing accurate and complete information during the ordering process, including shipping and payment details. Incorrect information may delay the processing of your order.
  • Receiving the Order: You are responsible for ensuring that someone is available to receive and sign for your package if necessary. If an order is returned due to unsuccessful delivery attempts, you may be responsible for additional shipping charges.

10. Limitation of Liability

CameraLevo is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use the products purchased through our website. Our liability is limited to the amount you paid for the product(s) in question.

11. Changes to the Sales Policy

We reserve the right to modify or update this Sales Policy at any time. Any changes to the policy will be posted on this page, and the effective date will be updated accordingly. By continuing to use our website, you accept the revised terms and conditions.

12. Contact Us

If you have any questions regarding this Sales Policy or need assistance with an order, please contact us:

  • Email: info@cameralevo.com
  • Phone: 413-714-0469
  • Address: 497 Hilltop Street, Springfield, Massachusetts, United States

Thank you for choosing CameraLevo for your photography needs. We look forward to serving you!